FAQs

Ordering and Shipping

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Custom labels normally take 2-3 weeks.

Do you offer free shipping?

We offer free standard shipping on qualifying orders above $50 within the continental U.S.

Warranty and Returns

What is covered under the warranty?

Our warranty covers normal wear and tear, as well as issues that occur during regular use. It does not cover damage resulting from egregious misuse or excessive force.

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you’re not completely satisfied, return it for a full refund. Additionally, all price guns have warranties covering them for 1-5 years, depending on the model.

How do I return a product?

Please fill out the form on your customer account to file for a return. You will be responsible to cover the cost of shipping it to us.

The return address is:

Perco c/o Returns
10 Mariner Way
Monsey, NY, 10952

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Guns and Labels

Do I need any special tools to load labels or ink?

No — our guns are tool-free. Labels snap in quickly, and ink rollers slide into place in seconds. We include step-by-step instructions and videos in the packaging and the website so you can be up and running right away.

How long will my price gun last?

With regular care and proper loading, our price guns can last for years — even in high-volume retail environments. All of our price guns are backed by our warranty.

How do I know which price gun is right for me?

Check out our Guide to Price Guns

How do I order custom labels?

You can order them from the listing here on the site, or by calling us. After you order, we will provide you with a proof of the labels design. Once you approve it, we will send it to production, and then ship it to you. The whole process takes around 3 weeks.

Miscellaneous

Do you ship internationally?

We currently ship across the United States and Canada. For bulk or distributor orders outside these regions, contact our sales team for a custom shipping quote.

Do you offer bulk or wholesale pricing?

Yes! We work with distributors, resellers, and large retail chains. Contact our wholesale team for volume discounts and customized supply programs.

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