Order Process

Here at Store Supplies , we value each and every order, regardless of size. However, there are certain details that can cause an order to have extra processing time. A custom order for example, has to be custom - created and can not ship out within our normal 2-4 day turnaround time.

Custom labels are a great way to combine your need for price labelling and advertising for your company. The way we ensure that your label comes out just the way you want it, is through a proofing system. Once you place the order, we’ll send the text to our factory and they will send us a proof or sample of what your label will look like. We then forward that proof to you, for you to approve. We will only allow the factory to create a plate once we have that approval. If there are any changes, we trust that you will let us know, prior to approval, so that we can best create the label of your dreams! After the plate is created, the labels are printed and then are ready to be shipped. The whole process, assuming that approval is smooth, takes about ten business days with additional shipping time.

As much as we try to avoid it, we do run into a back-order situation at times. In that event, we will do our best to either offer a comparable product or rush the back-ordered item. Generally, a back-ordered stock item can take 5-10 business days depending on where it is up to in producing cycle.

All orders that are placed online are charged automatically on the site, at the time of order placement.

By law, we are required to charge sales tax to all New York customers. If you have a resale tax certificate or are a non-profit organization and should not be charged tax, please contact us with the appropriate information and we will be happy to adjust the order.

If ordered through Google Checkout, an order can be cancelled without contacting us directly. Just cancel it on your end through Google Checkout and we will receive a notification in return. Otherwise, please call or e-mail and we will be happy to assist you.

Our warehouse is a busy place. All packages are checked prior to sealing. At times, there can be human error, which we apologize for and are ready to correct. Please let us know if something seems to be missing from the order and we will be happy to solve any issues. It is important to pay attention to the amounts on both the invoice and the product box. At times, customers don’t realize how small each label is and that one roll can contain 1,000 labels.

If you need a copy of an invoice, credit card slip or order conformation, please call in and request it. We apologize that at this time, we are not able to have it sent in an automated manner.